Intercom Integration

Intercom + Rereflect

Your support conversations contain the most honest customer feedback. Rereflect connects to Intercom and automatically extracts sentiment, pain points, and feature requests from every conversation — so nothing falls through the cracks.

How it works

Get up and running in minutes. No complex setup required.

1

Connect Intercom

Authorize via OAuth in one click. Rereflect connects to your Intercom workspace securely.

2

Conversations Flow In

New conversations, replies, and ratings are automatically sent to Rereflect via webhooks.

3

AI Extracts Insights

Our AI analyzes each conversation for sentiment, categorizes feedback, and flags churn risks on your dashboard.

Powerful features

Everything you need to turn support conversations into actionable insights.

Conversation Sync

New conversations, customer replies, and satisfaction ratings are automatically imported as they happen.

Two-Way Sync

Add notes back to Intercom conversations and close resolved tickets — all from Rereflect.

Rating Analysis

Customer satisfaction ratings are correlated with conversation content to understand what drives good and bad scores.

Support Patterns

Discover recurring themes across hundreds of conversations. See which issues generate the most tickets.

Churn Risk Detection

AI identifies frustrated customers from conversation tone and content before they cancel.

Webhook Integration

Real-time data flow via Intercom webhooks with HMAC-SHA1 signature verification for security.

Get Started

Set up in 5 simple steps

1

Go to Settings → Integrations

Navigate to your Rereflect dashboard and open the Integrations page.

2

Click "Connect Intercom"

You'll be redirected to Intercom to authorize Rereflect via OAuth.

3

Configure conversation triggers

Choose which conversation types to monitor: new conversations, replies, ratings, or all of the above.

4

Set up a feedback source

Create an Intercom feedback source to start receiving conversations in your dashboard.

5

Start analyzing conversations

Conversations flow in automatically. View insights on your dashboard within minutes.

Frequently asked questions

Ready to connect Intercom?

Start analyzing support conversations in minutes. No credit card required.