Jira + Rereflect
Stop copy-pasting customer feedback into Jira by hand. Rereflect connects to Jira Cloud with a personal API token and lets you create fully-linked issues — with sentiment and customer context attached — straight from any feedback item.
Up and running in minutes.
Connect Jira
Paste your Jira site URL, account email, and a personal API token to authorize Rereflect — no OAuth redirect required.
Create Issues from Feedback
Pick a project and issue type, then create a Jira issue directly from any feedback item — pre-filled with the feedback content and AI context.
Track the Link & Sync Status Back
Rereflect keeps a link between the feedback item and the Jira issue. Turn on status-sync and the feedback item follows the issue — moving to Resolved when the ticket is done, all on its own.
Built for this channel.
Token-Based Connection
Connect with a personal Atlassian API token — no OAuth app to register, no admin approval workflow required.
One-Click Issue Creation
Turn any feedback item into a Jira issue in a couple of clicks, pre-filled with title, description, and customer context.
Project & Issue-Type Picker
Choose which Jira project and issue type (Bug, Task, Story) each issue is created in — no hardcoded defaults.
Feedback-to-Issue Linking
Every created issue is linked back to the originating feedback item, so context is never lost.
Two-Way Status Sync
Opt in and Rereflect keeps the feedback item in step with your linked Jira issues — a 15-minute poll works behind any firewall, and an optional real-time webhook applies the change the moment the issue moves, never overwriting a status you set by hand.
Cloud-Native
Built for Jira Cloud (*.atlassian.net) using the official REST API v3 with Basic auth.
Who it helps.
We used to manually re-type customer complaints into Jira tickets. Now I create the issue right from the feedback card and the customer context comes with it.
Every bug report that turns into a Jira ticket keeps a link back to the original feedback, so nobody has to ask "wait, who reported this?"
Connect in four steps.
Navigate to your Rereflect dashboard and open the Integrations page.
Go to id.atlassian.com → Security → API tokens, and create a new API token for your Atlassian account.
In Rereflect, go to Settings → Integrations → Jira and paste your Jira site URL (e.g. your-company.atlassian.net), your Atlassian account email, and the API token you just created.
Rereflect verifies the token against your Jira site and encrypts it at rest. You'll see a connected status once it succeeds.
Open any feedback item, choose "Create Jira Issue," pick a project and issue type, and Rereflect creates a linked Jira issue for you.
Questions, answered.
Self-host it and connect your tools.
Deploy Rereflect on your own infrastructure and wire up every feedback channel you already use. MIT licensed, every feature unlocked.