Jira Integration

Jira + Rereflect

Stop copy-pasting customer feedback into Jira by hand. Rereflect connects to Jira Cloud with a personal API token and lets you create fully-linked issues — with sentiment and customer context attached — straight from any feedback item.

How It Works

Up and running in minutes

1

Connect Jira

Paste your Jira site URL, account email, and a personal API token to authorize Rereflect — no OAuth redirect required.

2

Create Issues from Feedback

Pick a project and issue type, then create a Jira issue directly from any feedback item — pre-filled with the feedback content and AI context.

3

Track the Link & Sync Status Back

Rereflect keeps a link between the feedback item and the Jira issue. Turn on status-sync and the feedback item follows the issue — moving to Resolved when the ticket is done, all on its own.

Key Features

Everything you need built in

Token-Based Connection

Connect with a personal Atlassian API token — no OAuth app to register, no admin approval workflow required.

One-Click Issue Creation

Turn any feedback item into a Jira issue in a couple of clicks, pre-filled with title, description, and customer context.

Project & Issue-Type Picker

Choose which Jira project and issue type (Bug, Task, Story) each issue is created in — no hardcoded defaults.

Feedback-to-Issue Linking

Every created issue is linked back to the originating feedback item, so context is never lost.

Two-Way Status Sync

Opt in and Rereflect polls your linked Jira issues, moving the feedback item to In Review, Resolved, or Closed when the Jira status changes — no manual updating, and it never overwrites a status you set by hand.

Cloud-Native

Built for Jira Cloud (*.atlassian.net) using the official REST API v3 with Basic auth.

Get Started

Set up in 5 simple steps

1

Go to Settings → Integrations

Navigate to your Rereflect dashboard and open the Integrations page.

2

Mint an Atlassian API token

Go to id.atlassian.com → Security → API tokens, and create a new API token for your Atlassian account.

3

Paste your credentials into Rereflect

In Rereflect, go to Settings → Integrations → Jira and paste your Jira site URL (e.g. your-company.atlassian.net), your Atlassian account email, and the API token you just created.

4

Rereflect validates the connection

Rereflect verifies the token against your Jira site and encrypts it at rest. You'll see a connected status once it succeeds.

5

Create your first issue

Open any feedback item, choose "Create Jira Issue," pick a project and issue type, and Rereflect creates a linked Jira issue for you.

FAQ

Frequently asked questions

Self-host and connect Jira.

Deploy Rereflect on your own infrastructure and push customer feedback straight into Jira issues.