Salesforce + Rereflect
Combine Salesforce CRM intelligence with feedback analysis for a complete view of your customer relationships — company, ARR, renewal date, and open opportunities, all alongside sentiment.
Up and running in minutes.
Connect Salesforce
Authorize Rereflect via Salesforce OAuth in one click. We securely connect to your Salesforce org.
Enrich Feedback Data
Customer feedback is automatically linked to Salesforce accounts and opportunities by email address.
Revenue-Weighted Insights
See ARR, renewal timing, and the highest-value open opportunity alongside feedback, and prioritize accordingly.
Built for this channel.
Account Matching
Feedback is automatically matched to Salesforce contacts and accounts by email address.
Opportunity Context
See deal stage, amount, and close date alongside customer feedback.
ARR & Renewal Tracking
Annual revenue and a renewal-date proxy (the highest-amount open opportunity) are pulled in for every account.
Revenue Impact
Prioritize feedback from high-value accounts. Know which pain points affect your biggest customers.
Health-Score Writeback
Opt in to push Rereflect's calculated health score back into a numeric Contact field you choose — kept in sync automatically as scores change, so CSMs see it right in Salesforce.
Churn Labels from Lost Renewals
Opt in and Rereflect reads closed-lost Opportunities of the renewal types you name and proposes them as churn labels. They are suggestions, never labels: each one waits in a review queue for a human to confirm or reject, because a lost renewal is not always a churn. Off until you configure it — name no opportunity types and nothing is suggested.
Who it helps.
I can finally see churn-risk feedback next to the account's ARR and renewal date without leaving Rereflect. It changes which fires I fight first.
We route feature requests by opportunity size now. Rereflect pulls the Salesforce deal amount right onto the feedback card.
Connect in four steps.
Navigate to your Rereflect dashboard and open the Integrations page.
You'll be redirected to Salesforce to authorize Rereflect via OAuth. Note: only one CRM (HubSpot or Salesforce) can be active per organization at a time.
Grant Rereflect read access to accounts, contacts, and opportunities.
Company, ARR, renewal date, and opportunity stage/amount are pulled in automatically.
Feedback is enriched with CRM context automatically. Segment and prioritize by account value on your dashboard.
Create a numeric custom field on the Contact object in Salesforce (e.g. Rereflect_Health_Score__c), then enter its API name in Settings → Integrations → Salesforce and turn on writeback. The existing OAuth scope already allows the write — no reconnect needed.
Questions, answered.
Self-host it and connect your tools.
Deploy Rereflect on your own infrastructure and wire up every feedback channel you already use. MIT licensed, every feature unlocked.