Microsoft Teams + Rereflect
Your team already lives in Teams. Rereflect meets you there: connect a webhook once, and alerts about urgent feedback, customer health drops, sentiment spikes and churn risk land in the channel your team actually watches.
Up and running in minutes.
Create an Incoming Webhook in Teams
In a Teams channel, use the Incoming Webhook connector (or a Power Automate Workflows URL) to get a webhook URL. No OAuth app to register — the URL is the credential.
Paste the URL into Rereflect
Settings → Integrations → Microsoft Teams. Rereflect validates the URL and sends a test message to confirm the channel receives it.
Alerts arrive as cards
Urgent feedback, health-drop and recovery alerts, automation notifications and playbook notify steps post to Teams as formatted message cards — each team member can toggle Teams on or off per alert type.
Built for this channel.
Urgent Feedback Alerts
Get an alert the moment feedback is flagged urgent or a churn risk is detected — right in the channel your team watches.
Health-Drop Alerts
Customer health drops and recoveries are posted to Teams, once per organization, when any team member has the alert type enabled.
Automation Notifications
The automation `send_notification` action supports Teams as a destination channel — rules created with `channels: ["teams"]` post there when they fire.
Playbook Notify Steps
The playbook `notify` action can target Teams from the playbook editor, alongside Slack and Discord.
Per-User Channel Toggle
Each team member controls their own Teams delivery per alert type from Settings → Notifications — defaulting to on.
MessageCard Formatting
Alerts render as Microsoft MessageCards with Rereflect’s accent color — the format Teams webhooks accept natively.
Who it helps.
We live in Teams. Now urgent feedback and churn signals land in our #customer-alerts channel without anyone having to check another dashboard.
The health-drop alert hits Teams the moment a key account slips. I catch at-risk customers hours earlier than I did with the daily email digest.
Support tickets flagged urgent now appear as cards in our #support-ops channel, so the right person sees them without a notification hunt.
Connect in four steps.
In your Teams channel, go to the "..." menu → Connectors → Incoming Webhook, name it (e.g. "Rereflect Alerts"), and copy the webhook URL. Power Automate "Post to a channel when a webhook request is received" Workflows URLs work too.
Navigate to your Rereflect dashboard and open Settings → Integrations → Microsoft Teams.
Paste the URL and click Connect. Rereflect validates the format (classic `outlook.office.com/webhook/…` or `webhook.office.com/webhookb2/…` Workflows URLs) and rejects invalid ones on save.
Rereflect posts a test card to the channel so you can confirm delivery before relying on it.
Alerts post to Teams as MessageCards — per alert type per user, toggleable from Settings → Notifications.
Questions, answered.
Self-host it and connect your tools.
Deploy Rereflect on your own infrastructure and wire up every feedback channel you already use. MIT licensed, every feature unlocked.