Privacy Policy

1. Introduction

Rereflect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback analysis platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

• Name and email address
• Organization name and business information
• Account credentials
• Payment information (processed securely through third-party providers)

Usage Data

We automatically collect certain information when you access our platform, including your IP address, browser type, device information, and usage patterns to improve our services.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process and analyze customer feedback data
• Improve and personalize user experience
• Communicate with you about updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure access controls, and regular security audits. Our platform is SOC 2 compliant, demonstrating our commitment to data security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Third-Party Services

We may use third-party services for analytics, payment processing, and infrastructure. These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to provide services to us.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability

8. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@rereflect.com.