Terms of Service

1. Acceptance of Terms

By accessing or using Rereflect's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Rereflect provides an AI-powered customer feedback analysis platform that helps businesses analyze sentiment, detect pain points, extract feature requests, and identify urgent feedback from customer communications.

3. Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be at least 18 years old or have parental consent

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload malicious code or attempt to hack our systems
• Use the service to process illegal or harmful content
• Resell or redistribute our services without permission
• Interfere with other users' access to the service

5. Data Ownership

You retain ownership of all data you upload to our platform. By using our services, you grant us a limited license to process your data solely for the purpose of providing our services to you. We do not sell your data to third parties.

6. Payment Terms

For paid plans:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• We may change pricing with 30 days notice
• Failed payments may result in service suspension

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for any downtime or service interruptions.

8. Intellectual Property

All intellectual property rights in our platform, including software, designs, and trademarks, belong to Rereflect. You may not copy, modify, or reverse engineer any part of our service.

9. Limitation of Liability

To the maximum extent permitted by law, Rereflect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

10. Indemnification

You agree to indemnify and hold harmless Rereflect from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the service ceases immediately. We may retain your data for a reasonable period to comply with legal obligations.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our platform. Continued use after changes constitutes acceptance of the new terms.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration.

14. Contact

For questions about these Terms of Service, please contact us at legal@rereflect.com.